ORDERING PROCESS

Our goal is to make the ordering process as easy as possible for our customers. Our goal is to provide accurate and punctual delivery.

The ordering process consists of the following steps:

1. Customer request

The customer sends us the request with the following details:

  • Desired item (+ selected fabric)
  • Desired quantity
  • Design: use your design or one of our design proposals

2. Offer & order confirmation

Based on the customer request, we create an offer. The customer checks the offer and sends an order. TEXmarket creates an order confirmation.
Time schedule: 2-3 days

3. Creation of design and layout

The design and layout are created and sent to you by e-mail.
Time schedule: 3-4 days

4. Sample production

We can either produce a finished sample or send you a printed fabric.
Time schedule: 2-5 days

5. Manufacturing and delivery of goods

The production process begins as soon as we receive the confirmation of the order and the sample. As soon as the order is sent, the tracking information will be communicated to the customer.
Time schedule: 6-7 weeks

Payment

By agreement, please contact the customer service representative of the sales department who has accompanied you in the ordering process.

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Minimum order quantity

Cycling, Triathlon, Running

  • The minimum order quantity is 30 pieces
  • The minimum order quantity per item is 10 pieces

Winter sports

  • The minimum order quantity is 30 pieces
  • The minimum order quantity per item is 10 pieces

Re-order

Cycling, Triathlon, Running

  • The minimum order quantity for a re-order is 30 pieces
  • The minimum order quantity per item is 5 pieces
  • The delivery time is 6-8 weeks

Winter Sports

  • The minimum order quantity for a re-order is 15 pieces
  • The minimum order quantity  per item is 3 pieces
  • The delivery time is 6-8 weeks

Exceptions

Collection goods and orders of over 1,000 parts

Delivery times and schedules for larger orders differ from the process as described above.

Team Sport items (TEXmarketsports)

The order is created via the Online Configurator. The delivery time is 3 weeks after order confirmation. You can find delivery times for team sports articles at the following link: https://www.texmarketsports.com/service_2

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